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The evaluation of the acquired techniques is performed during the course, through practical exercises, role-play, and situational scenarios. At the end of the seminar, training is validated with a proficiency-testing exam attested by a course-completion certificate.
At the end of the training, participants will have: – Established practical procedures for answering and processing calls; – Understood the parameters of customer’s satisfaction; – Acquired new skills to improve customer service.
Course fees: 450.- CHF Supports : Included Meal : 40.- CHF Total : 490.- CHF