Thierry Talagrand
EXPERIENCE
Graduated from UC Berkeley in the United States. Expert in Customer Relationship Management (CRM), consultant in direct marketing. Trainer graduate FSEA (federal patent adult educator).
JOIN FOR BOARDING
CUSTOMER CARE MANAGEMENT TRAINING
COURS CHAPTERS
Rhythm, experession and emotion in the voice, professional keywords;
Actives listening;
Negociation skills.
Management of complaints
MATERIALS
Online course materials allows after registration the download of documents.
Training validated with a proficiency-testing exam attested by a course-completion certificate.
SKILLS
Established process
for answering and processing calls;
Understood the parameters
of customer’s satisfaction;
Acquired new skills
to improve customer service.
THANKS TO
OUR CLIENTS
Some of the brands that have trusted us and improved their customer service.
OUR
RECOMMENDATIONS
« You were very good at identifying our issues and the public service spirit of the RTS, which is not easy! »
« Sir, I want to thank you for leading these courses which were very enriching in terms of exchange, know-how and communication. »
« Dear Mr. Talagrand, it is with great pleasure that I confirm my presence for the training on “Professional reception management” on Monday, June 12, 2017. I look forward to this day. »
«Thank you again for this pleasant day and especially for this warm welcome. »
« I would like to thank you for the day that I followed with the theme of Professional Hospitality Management »